Workgroup Technology Partners

 Open Positions

Network Engineer

Workgroup Technology Partners (WGTech) is one of Northern New England’s most progressive business technology providers. We take an honest, upfront philosophy to serving our customers. We care about their success and that shows in our professional, flexible approach to doing business.

We’re growing and looking for the right person to join our winning team.

Job Summary:

The Network Engineer will be responsible for implementing and supporting Cisco LAN, WAN, Datacenter, Wireless and SDWAN networks and working to deliver superior customer support by performing consulting, solutions engineering and technical support. The ideal candidate will be able to work independently or as part of a team to meet critical implementation deadlines and perform troubleshooting of complex networks.

Employment Type: This is a full-time position.

Location: Based in the greater Portland, Maine Area

 Qualifications:

• 5+ years of experience building, managing, and supporting Cisco networks

• CCNA, CCNP, and/or other Cisco certifications are desirable.

• Experience with Cisco ASA/FTD firewalls, Cisco Catalyst switches & routers, and Meraki ecosystem are desirable.

• Experience utilizing routing protocols such as EIGRP, OSPF, BGP and MPLS

• Experience implementing security technologies such as Access Control Lists, RADIUS, IPSEC, IPS, etc.

• Broad knowledge of different LAN and WAN technologies

• Solid understanding of Cisco best practices concerning voice and data networks

• Able to create and maintain detailed network documentation

• Knowledge of data protocols, IT architectures, networking standards and security best practices

• Basic Windows and/or Linux skills are a plus

• Knowledge and experience with IP-based Collaboration is a plus

• Strong personal and team communication skills

• Must live local and able to travel to customer sites

Benefits:

We offer a competitive compensation and benefit package.

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Flexible schedule

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

Schedule:

• Monday to Friday

• On call

Language:

• English (Preferred)

Ability to Relocate:

• Westbrook, ME 04092: Relocate before starting work (Required)

Work Location: In person

IT Service Desk Support Analyst

At WGTech, we have fostered a culture of collaboration, camaraderie, and collective hard work since our establishment in 1994. Our team comprises self-starting, mission-driven individuals who value teamwork and genuine relationships with both colleagues and customers. We seek smart, motivated professionals who are dedicated to continuous learning and teaching, providing them with the freedom and flexibility needed for success.

Job Overview:

As an IT Support member at WGTech, you will play a crucial role in ensuring the smooth operation of our managed service clients' IT infrastructure. You will be responsible for providing technical assistance and support to external users, troubleshooting hardware and software issues, and monitoring their network systems.

Duties:

• Resolve complex computer problems affecting business applications and business end-users. Communicate effectively with users to understand and resolve technical issues promptly.

• Test, identify, and troubleshoot problems related to IT issues and escalate as necessary.

• Manage user accounts and permissions within Active Directory, Entra ID and O365.

• Monitor and maintain IT infrastructure components such as servers and storage systems.

• Install, modify, clean and repair computer hardware and software.

• Provide phone support for business end-users.

• Maintain detailed IT documentation.

Experience:

• Proven track record in a service desk or technical support role.

• Minimum 2 years of installing, deploying, and configuring desktop systems for end users.

• Basic server administration, including but not limited to Microsoft Active Directory, account setup, file security, and GPOs.

• Email system administration & troubleshooting Microsoft Exchange or Office 365.

• Exposure to Microsoft Entra ID and\or Intune.

• OS Imaging and software deployment experience.

• Understanding of basic networking concepts (TCP/IP, DNS & DHCP).

• Ability to thrive in a fast-paced environment.

• Creating and maintaining detailed documentation.

• Strong personal and team communication skills.

• A college degree in an Information Technology field is preferred.

Join our team at WGTech where you can contribute to a dynamic work environment that values teamwork, continuous learning, and professional growth. We offer a competitive compensation package along with opportunities for career development. A valid drivers license is required.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

• Monday to Friday

• On call

• Weekends as needed

Experience:

• Help desk: 2 years (Preferred)

• Windows: 2 years (Preferred)

Ability to Commute:

• Westbrook, ME 04092 (Required)

• Work Location: In person